Returns

Returns
Our returns policy is simple! "No quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is broken, or you've had a change of heart, you must return it to us. Please ensure that the goods are returned in their original condition – unopened, as we are unable to receive opened goods - within 7 days for a prompt replacement, exchange or refund.

Please call our Customer Support team on the below details or email us advising of the returns.

Tel: +44 (0)1253 595123
Email: returns@candyswirls.co.uk

How do I return an item?
All products returned to us will be thoroughly checked by our Returns Department and only then will a refund, replacement or exchange be authorised and processed. Returns are usually processed within 7 working days of receipt. A refund will be made in the same form of payment that was used to make the initial purchase. You will be responsible for the cost of returning unwanted goods. We will refund the returns postage for incorrect items.

'Damaged or Incorrect'
If the item you received is damaged or incorrect, please contact our Customer Support team within 7 days, quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. As you are returning an item that is damaged, or incorrect, we will happily refund your costs in returning it to us (please enclose a copy of your postage receipt when you return the item, or fax it to us on 01925 595123, so that we know how much to refund you for your postage). Your original delivery charge will also be refunded if you are returning the whole order and you have requested a refund for the goods. Any items returned to us should include all packaging where possible.